Business Alignment 11

Between game rounds the team will review their performance against the strategic goals and will use COBIT/ITIL to identify weaknesses and record improvements on a CSI register, not ALL improvements can be made the team must prioritize improvements. The CEO (played by the game leader) can help prioritize these based upon strategic goals relating to benefits realization and risk optimization (If this is an in-house delivery this choice can be aligned to the actual strategy and goals of the customer organization).

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